Artificial intelligence (AI) is a hot topic in business, amongst companies and their consumers alike. While the implementation of the technology has been met with uncertainty at times, it seems to have significantly boosted job satisfaction levels for customer service personnel – and in turn, improved the overall customer experience for consumers.

Despite this, many of us still don’t understand exactly how AI is being used by businesses. In fact, we often don’t even notice that we’re interacting with the technology when we seek customer service assistance via a chatbot, authenticate our purchases virtually, or place a return online.

The truth is, there’s lots that AI can do for us. JAM has recently released an in-depth guide that shares more than 40 facts about AI use in customer service, so we can come to better understand the technology. Not only does this resource explain the benefits of AI use, it also teaches us about rule-based versus machine learning AI, shares top tips for implementing the systems, and details the history of the technology. Plus, there are helpful facts and figures you can refer to in order to decide whether or not AI is right for your business. For example, did you know that turnover rates are down to 19% across service organizations as a whole, thanks to AI implementation?

Whether you’re looking to work with the technology yourself or simply want to deepen your knowledge of AI, JAM’s guide includes all the information you need to get up to speed with this innovative technology.